BRH has a multi-specialty provider base including pediatricians, family physicians, psychiatrists, family nursed practitioners, physician assistants, counselors, dentists, nutritionists and pharmacists allowing us to give our patients access to affordable care and medications.  This multi-specialty approach also allows us to better address the needs of a diverse patient population of which 98% are classified low-income. BRH is invested in the growth of future health care providers in our region. We are one of two Teaching Health Centers in North Carolina.  BRH provides educational training for the Mountain Area Health Education Center Family Medicine Residency Program in Hendersonville, which supports 5 residents per year. In addition to Family Medicine Residents, we also have medical students and other learners rotate within our clinics, so a strong interest in medical education is necessary in supporting the future of healthcare in our region.   We have an aligned organizational mission and support team dedicated to achieving exceptional quality for patients in all of our service areas.  BRH participates in national and state provider loan repayment programs. We also offer a competitive salary, health and retirement benefits, as well as a great place to grow professionally and personally! You will have extensive access to beautiful outdoor activities, including hiking, mountain biking, kayaking and whitewater rafting, rock climbing, fly fishing and much more. We hope you will consider BRH as a place to share your talents. Complete the associated application to apply for our future openings.

BRH has a multi-specialty provider base including pediatricians, family physicians, psychiatrists, family nursed practitioners, physician assistants, counselors, dentists, nutritionists and pharmacists allowing us to give our patients access to affordable care and medications.  This multi-specialty approach also allows us to better address the needs of a diverse patient population of which 98% are classified low-income. BRH is invested in the growth of future health care providers in our region. We are one of two Teaching Health Centers in North Carolina.  BRH provides educational training for the Mountain Area Health Education Center Family Medicine Residency Program in Hendersonville, which supports 5 residents per year. In addition to Family Medicine Residents, we also have medical students and other learners rotate within our clinics, so a strong interest in medical education is necessary in supporting the future of healthcare in our region.   We have an aligned organizational mission and support team dedicated to achieving exceptional quality for patients in all of our service areas.  BRH participates in national and state provider loan repayment programs. We also offer a competitive salary, health and retirement benefits, as well as a great place to grow professionally and personally! You will have extensive access to beautiful outdoor activities, including hiking, mountain biking, kayaking and whitewater rafting, rock climbing, fly fishing and much more. We hope you will consider BRH as a place to share your talents. Complete the associated application to apply for our future openings.

- Analyze and manage data for assigned panels (i.e. run, manage, analyze standard reports related to priority conditions, show rates, cancellations, patient care contacts, as appropriate) to determine trends, gaps and process improvement - Conduct a pre-visit panel assessment to pro-actively drive care team communication related to required service delivery during scheduled encounters. (i.e. huddles, pre-visit planning, recalls, follow-ups). - Manage daily patient schedule, assess availability and triage work-ins. - Oversee provider panels to ensure balance (i.e. monitors influx of new patients; resolves unassigned patients; tracks patient status – death, transfers top other care; manages internal patient transfers). - Coordinate quality improvement strategies with oversight from the clinic practice manager as directed by the Blue Ridge Health QI Department. - Maintain detailed knowledge of role of providers, support staff, and EMR documentation standards in order to understand and analyze clinical quality reports - Facilitate new patient education related to Medical Home concept, Patient Portal, Blue Ridge Health ancillary services as well as the Team Based Approach to Care. - Act as a liaison between patients, clinical teams, clinical operations, patient services, customer care departments, etc. 

The EHR Specialist strives to meet the organizations goals of maintaining clinical systems and providing a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces costs, increases efficiency and enhances patients’ experiences. Responsibilities include: - Assist with maintenance of EHR/CPS (as well as third-party systems, i.e. patient portal, e-prescribing, lab interface, etc.). - Collaborate with senior staff, clinicians, and end users to design, build, test, train, implement, and evaluate all clinical software applications. - Provide support to staff who use clinical information system(s). - Troubleshoot and resolve software issues as well as software modifications and enhancements - Maintain current knowledge of the systems and applications through: attending training courses, reading information available in product announcements, participating in system updates, and subscribing to vendor web sites. - Build good working relationships and maintain a continuous interface with customers, vendors, co-workers and supervisor and utilizes these relationships to resolve issues and problems and explore opportunities. - Provide training to clinical staff and user clients on EHR and other third party clinical systems - Develop and utilize training manuals and programs to keep the end-users at the highest level of knowledge on the functionality of the system. - Assist the Clinical Data Analyst in running reports and/or collecting and organizing data into meaningful evaluations.

Performs duties of a dental hygienist by completing dental prophylaxis; providing oral radiographic studies; charting conditions of decay and disease; performing procedures in compliance with dental standard practice. Responsibilities include: - Completes dental prophylaxis by cleaning deposits and stains from teeth and from beneath gum margins. - Responsible for the preparation and setting up of materials necessary for each procedure. - Detects potential disease by using probes to locate periodontal disease and assess levels of recession - Assist in managing dental emergencies - Mechanical polishing of the coronal portion of the teeth - Application of desensitizing agents - Whitening of the coronal portion of the teeth using tray-based systems; including the application of a dam if required for these tray-based systems - Application of desensitizing agents - Responsible for following all OSHA Standards, sterilization of instruments, and the cleaning and routine maintenance of the clinic and equipment.

The Dental Enrollment, Contracting Specialist is responsible for the timely credentialing enrollment and renewal of providers with insurance companies, research for contracts and process for contracting to identify areas for the Practice Operations Manager that are needed for contracting.  Also, would be crossed trained with the billing system Dentrix.

The Biller will perform all duties necessary to file dental claims from across the company, monitor those claims, and collect on the claims with the appropriate insurer or party. Responsibilities include: - Ensure all procedures have appropriate prior authorization. - Bill dental claims with the appropriate insurer. - Monitor and correct unpaid claims.  - Post insurer payments in the EDR system. - Process patient refunds Support other areas and functions as needed.  

This position performs duties to assist the dental manager, dentists, and hygienists in the care of and treatment of patients. Performs duties independently, including polishing and other duties, according to certification authorization. Performs duties in the fields of reception, chair-side assisting, inventory and records.

This position performs duties to assist the dental manager, dentists, and hygienists in the care of and treatment of patients. Performs duties independently, including polishing and other duties, according to certification authorization. Performs duties in the fields of reception, chair-side assisting, inventory and records.

The Denial Management Specialist will investigate and resolve denials of claims. Responsibilities include: - Obtain explanation of benefits (EOB) forms from the Cash poster. - Review denial codes on EOB forms. - Identify what type of error has caused the denial. - Identify charges that need clarification or update. - Correspond with appropriate department, billers, coders and providers for any questions pertaining to the denial. - Research websites for additional information pertaining to the denial. - Ensure that any corrected codes are entered into the electronic health record (E.H.R) by the Coding Specialist. - Ensure that any corrected demographic information is keyed on the ticket by the Biller or Patient Access Representative.

The Recovery Service Manager is ultimately responsible for the oversight of Recovery Education Centers, including the clinical and financial integrity of the programs, with an emphasis on maintaining the model and recovery orientation.   The Recovery Service Manager directly supervises the REC and Team Leaders. Responsibilities include: - Providing routine, scheduled and unscheduled mentoring to staff, including Team Leaders, for the purpose of developing clinical competencies and insuring quality of care.  Mentoring should occur through multiple formats, including individually and in groups, in the centers as well as the community and/or student homes.   - Facilitating staff understanding of the REC model and program design in order to promote consistent and quality clinical care. - Developing and monitoring any standards of care, above and beyond the service definition, that are established for the service and communicated to staff, particularly those related to access to the service (walk-in access, extra support) and periods of increased risk for a service recipient. - Supporting the after-hours on call rotation including participating in the rotation and monitoring those who call frequently or with high duration calls. - Provide direct services as well as participating in ongoing training to stay current in the field and the service and promote best practice approaches within team.  - Being available for consultation on clinical issues as well as risk management issues  - Providing clinical supervision for licensure and delivering trainings on clinical topics as need arises and assigned by supervisor.

The Centralized Scheduler maintains and operates multi-line switchboard and paging system, provides general organizational information, directs incoming calls to appropriate clinical and administrative area(s), and schedules/re-schedules BRH patients for care appointments. Responsibilities include: - Responsible for answering telephone calls for patient requests and handling those calls according to current BRH designated workflows and organizational policies and procedures. - Schedules all in-house (follow-up) and future (phone) appointments via computer while directing same day appointment calls and walk-ins appropriately. - Responsible for correctly entering all required registration and insurance information on established and new patients into EMR registration fields. Verifies above information during each patient contact to ensure that information is current and accurate. - Upholds and abides by BRH confidentiality policies and procedures related to the handling and communication of patient information. - Direct patients accordingly to all different departments to ensure they receive the proper assistance needed (i.e. Medicaid, Finance, Medical Records and Referrals). - Greets patients, visitors, and guests via the centralized phone system. Determines nature of business and announces visitors to appropriate personnel.

The Billing Specialist will provide essential support to clinics throughout our organization, ensuring claims for patient services are filed timely and accurately with the appropriate insurer or party. Responsibilities include: - Regional travel required in the BRH multi-county service area. - Act as a billing resource  - Preparing and submitting clean claims to various insurance payers - Claim error resolution; initiate communication needed to resolve claim issues, monitor until issues are resolved, escalating as needed  - Track rejections and recommend improvements for billing

The Housekeeping Technician performs cleaning of all patient care, staff, administrative and public areas within the organization. Responsibilities include: - Performs sanitizing and disinfecting work throughout all assigned locations. - Includes clinics in patient care areas, exam rooms, waiting rooms, restrooms, offices, meeting rooms, etc. - Performs general cleaning tasks such as but not limited to trash/recycling/biohazard removal, dusting, wet wiping, glass cleaning, vacuuming, spotting, polishing and mopping. - Must stay current and knowledgeable on proper disinfection practices and infection control requirements by following Joint Commission standards and techniques for infection reduction. - Performs light extraction carpet cleaning and scrubbing of safety flooring using automated equipment. - Keeps paper and chemical supplies stored in work rooms neat and organized. - Keeps Housekeeping cart clean and stocked.  

This position effectively completes client check-in and check-out processes, manages client documents, updates all client data and assists clients with required paperwork with accuracy and confidentiality. Responsibilities include: - Prepares clients for clinic visit by updating all pertinent demographic and insurance information in the client's electronic medical record (EMR). - Verifies existing demographic and insurance information in the client's electronic medical record prior to visit. - Collects, prepares, assists, and ensures all new client and existing client paperwork is accurately completed and/or verified and updated during every client visit, including Sliding Fee Discount Services application. - Complies with processes and directives for client appointments based on the requirements of the facility. - Prepares documents for visits as needed for appointments (e.g. consent forms, slide applications, SBIRT, etc.) - Routes incoming documents, faxes and mail, including electronic documents and scanned documents to the proper personnel for inclusion in the Electronic Health Record. - Collects and posts payments and appropriate insurance co-pays from clients.  

The Employment Support Professional (ESP) is responsible for implementing the day to day functions of the IPS-Supported Employment Team.  The ESP will work collaboratively with clients and employers to develop and provide employment opportunities, psychiatric rehabilitation and vocational education services. Responsibilities include: - complete Vocational assessments with clients to assess interests - Provide job coaching at employment sites - Assist clients in the creation of environmental support - Teach clients necessary skills for attempting to secure and retain employment. -  Coach clients around identifying strengths in relation to living, current skills, learning ability, work history, and social skills. - Schedule, coordinate, and obtain individualized employment opportunities with clients - Assist with the job application process - Help clients build interview skills  - Provide assistance and encouragement to Eligible Consumers to explore vocational goals, strengths, and problems. 

Care Managers enhance the quality of member health management, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the medical, dental and behavioral health care management of the member. Responsibilities include: - Evaluate existing, new and prospective members based on their needs & desires - Maintain constant communication with members while addressing their concerns and goals - Responsible for the four key components that make up successful case management: Intake, Assessment, Service Planning, Monitoring and Evaluation. - Compliance with regulatory bodies and in-house clinical guidelines - Build rapport with members, their families and support systems while collaborating with the health care team - Develop care plans for members and provide support as needed - May be responsible for supervisory tasks for Care Management Extenders in concert with Care Management Supervisor

The Qualified Professional works closely with the primary behavioral health clinician, and is responsible for; developing, implementing, evaluating and revising Person-Centered Plans which are reflective of each individual’s strengths, needs and preferences, providing symptom education to each individual to identify their unique symptoms and understand their diagnosis, providing supportive counseling (i.e. problem solving, role-playing, modeling and support), social-skill development, and assertiveness training to increase each individual’s social and interpersonal activities in community settings, providing crisis intervention and support in a manner consistent with each individual’s Crisis Plan, and collaborating and coordinating with various persons and organizations including schools, courts, probation officers, physicians and other healthcare providers, hospitals, law enforcement officers, social services, family members and community agencies.

As a Patient Access Representative, you will work as an integral member of the team by providing excellent customer service to all internal and external customers of BRH.  This role includes assisting patients with check-in and check-out during appoints while making sure all patient data is up to date and remains confidential. Other responsibilities include answering patient phone calls to assist with scheduling appointments.

As a Patient Access Representative, you will work as an integral member of the team by providing excellent customer service to all internal and external customers of BRH.  This role includes assisting patients with check-in and check-out during appoints while making sure all patient data is up to date and remains confidential. Other responsibilities include answering patient phone calls to assist with scheduling appointments.

As a Medical Assistant or LPN you will be an integral member of the BRH medical team assisting with the direct care of patients and clinic activities. We are looking for a team player that can help build a positive environment with a desire to work in an interdisciplinary healthcare team and with a culturally diverse patient population. Responsibilities include: - Working in a fast-paced medical office setting - Assisting providers with delivering quality patient care - Obtaining and recording vital signs (blood pressure, pulse, temperature, etc.) - Performing basic medical procedures such as blood draws and EKGs - Collecting and preparing laboratory specimens - Recording patient information in electronic health records (EHR) systems - Answering phones, responding to inquiries, and relaying information to providers - Adhering to HIPAA regulations and patient confidentiality - Contributing to a positive and cooperative team environment