Blue Ridge Health is currently seeking a Behavioral Health Centralized Scheduler to be part of our Behavioral Health Team in Clyde, NC.

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

The Behavioral Health Centralized Scheduler is an integral member of the behavioral health team of BRH and works in cooperation with the BH team members to manage routine and crisis scheduling and rescheduling. Responsibilities include:

• Schedule and reschedule appointments in collaboration with clients.
• Track missed appointments and engage clients with curiosity and compassion to explore possible barriers to attending, sharing themes and concerns with Behavioral Health leadership to improve system-level access.
• Build, apply, and update scheduling templates within the electronic health record (EHR) to support timely and coordinated access to care.
• Coordinate internal crisis-related appointment scheduling using a calm, supportive, and client-centered approach, while following established protocols.
• Responsible for proper maintenance of all electronic medical record information related to the scheduling process.
• Assists providers in requesting health records when needed.
• Protects the confidentiality of clients and their records at all times by complying with the BRH patient confidentiality policy.
• Direct individuals accordingly to all different departments to ensure
  they receive the proper assistance needed.
• Enhance access to services by regularly reviewing provider schedules and filling available appointment openings in a way that maintains client choice and supports timely care.
• Maintains a close working relationship with Behavioral Health team members to promote smooth operations, clear communication, and high-quality client experiences across service lines.

• High school diploma or equivalent required.
• Bilingual – Spanish language, preferred.
• Experience with electronic medical record systems and/or previous referral coordination preferred.
• Ability to organize, communicate and perform detailed functions required.
• Strong interpersonal skills

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.