Blue Ridge Health

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Psychiatric Service Line Coordinator

Job Locations US-NC-Waynesville
ID
2025-2404
Category
Behavioral Health
Position Type
Regular Full-Time

Overview

Blue Ridge Health is currently seeking a Psychiatric Service Line Coordinator to be part of our Clinical Team.

What We Offer You:

  • A competitive benefits plan, including Medical, Dental and Vision
  • Company sponsored life insurance and short and long-term disability coverage
  • 403(b) retirement account with company matching
  • Supplemental accident insurance available
  • 9 paid holidays per year
  • PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

What You'll Do:

The Psychiatric Service Line Coordinator is responsible for managing patient care schedules, delivering excellent customer service, and providing Behavioral Health Clinical Support Staff (CSS) supervision to ensure the highest degree of efficiency in patient care and patient flow at BRH clinic locations. Responsibilities include:

  • Maintain patient flow by completing routine tasks such as room setup, supply stocking, equipment checks, and safe disposal of materials; follow protocols for patient work-ups and check-ins.
  • Support providers with patient education, documentation, medication reconciliation, paperwork, and structured communication for pre-visit planning.
  • Review charts before appointments, manage refill requests and follow-ups, and ensure accurate documentation in EMR, including logs and tracking forms.
  • Perform CLIA-waived tests, administer injections, and provide treatments and patient education per provider orders and documented competencies.
  • Adhere to HIPAA, OSHA, infection control, and Joint Commission standards; participate in required trainings and quality improvement initiatives.
  • Track referrals, labs, and hospitalizations to ensure follow-up; assist other departments as needed under the direction of the Psychiatric Service Line Manager.
  • Oversee Behavioral Health CSS scheduling, training, and evaluations; coordinate workflow and address patient complaints in collaboration with leadership.
  • Manage psychiatric supply orders, monitor equipment maintenance, and implement cost-saving measures for medical supply use.

What We're Looking For:

  • High school diploma or equivalent required.
  • Bachelors in Business or Health Care Administration or related field, preferred
  • If CSS has Certification/Licensure, Specific Requirements include:
     LPN or RN (preferred): Licensed Practical Nurse or Registered Nurse currently licensed to practice in state of North Carolina
     MA: Medical Assistant Certification or Registered Medical Assistant. May also have CNA certification with at least one year clinical experience working as a medical assistant
  • Knowledge of medical terminology
  • Two years’ experience working in an outpatient medical practice setting required.
  • Bilingual preferred, but not required. If bilingual, provides language support services, as requested, based on patient and clinic needs.
  • Excellent working knowledge of computer systems, with Electronic Medical Record experience required.
  • Ability to float between clinical sites as needed.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

 

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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