Blue Ridge Health is currently seeking an Engagement Specialist to join our Behavioral Health Team.

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

This position effectively completes client check-in and check-out processes, manages client documents, updates all client data and assists clients with required paperwork with accuracy and confidentiality. Responsibilities include:

• Prepares clients for clinic visit by updating all pertinent demographic and insurance information in the client's electronic medical record (EMR).
• Verifies existing demographic and insurance information in the client's electronic medical record prior to visit.
• Collects, prepares, assists, and ensures all new client and existing client paperwork is accurately completed and/or verified and updated during every client visit, including Sliding Fee Discount Services application.
• Complies with processes and directives for client appointments based on the requirements of the facility.
• Prepares documents for visits as needed for appointments (e.g. consent forms, slide applications, SBIRT, etc.)
• Routes incoming documents, faxes and mail, including electronic documents and scanned documents to the proper personnel for inclusion in the Electronic Health Record.
• Collects and posts payments and appropriate insurance co-pays from clients.

• High school diploma or equivalent.
• One year experience working in a medical office environment, preferred.
• Intermediate understanding of health insurance, Medicaid, Medicare.
• Basic medical terminology.
• Proficient computer skills including Microsoft Office, Excel, Outlook.
• Electronic Health Records and Practice Management Systems experience preferred.

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.